Shipping & returns
Delivery
Shipping is always free at Junge. We deliver with GLS or UPS depending on the country, and you can choose between delivery to a parcel shop or your home address. All our parcels are insured.
Delivery time
Denmark: 1-3 business days.
Rest of Europe: 2-6 business days.
See delivery time, shipping company and return shipping for your country in the table below.
| Country | Delivery time (business days) | Shipping company | Return shipping |
|---|---|---|---|
| Belgium | 2-3 | UPS | 19 EUR |
| Bulgaria | 4-5 | UPS | 49 EUR |
| Denmark | 1-3 | GLS | 49 DKK |
| Estonia | 5 | UPS | 49 EUR |
| Finland | 3-5 | UPS | 39 EUR |
| France | 2-3 | UPS | 19 EUR |
| Netherlands | 2 | UPS | 39 EUR |
| Ireland | 3-5 | UPS | 39 EUR |
| Italy | 3-5 | UPS | 59 EUR |
| Latvia | 5-6 | UPS | 49 EUR |
| Lithuania | 4-5 | UPS | 49 EUR |
| Luxembourg | 2-3 | UPS | 19 EUR |
| Northern Ireland | 3-5 | UPS | 39 EUR |
| Norway | 2-5 | UPS | 999 NOK |
| Poland | 2-3 | UPS | 49 EUR |
| Switzerland | 3-5 | GLS | 119 EUR |
| Slovenia | 4 | UPS | 49 EUR |
| Spain | 4-5 | UPS | 59 EUR |
| United Kingdom | 3-5 | GLS | 99 GBP |
| Sweden | 2-4 | UPS | 199 SEK |
| Czech Republic | 3-4 | UPS | 49 EUR |
| Germany | 2-3 | UPS | 19 EUR |
| Austria | 2-3 | UPS | 19 EUR |
Once your parcel has been sent, you will receive an email with tracking information so you can track your parcel. If you need help with online ordering, you are welcome to call us on +45 86 40 60 22 or send an email to info@junge.eu.
Exchange
When exchanging for a different size or colour, Junge pays the shipping costs. Exchanges are free within 14 days. Simply use our returns portal, which you can find here.
Returns and cancellation
We offer 14-day returns on all orders. You have the right to return your items within 14 days without giving a reason. Return shipping depends on the country you are returning from (see the table above) and is deducted from the refunded amount. Returns are processed via our returns portal, which you can find here.
If you wish to return some or all items in your order, you must do so within 14 days of receipt. The item must be returned to us without undue delay and no later than 14 days after you have informed us of your decision to return it.
How to exercise your right of cancellation:
To cancel your purchase, you must notify us by email: info@junge.eu. You must then use our returns portal to complete the return.
Refund in the event of cancellation
Once we have received and processed your return parcel, we will refund all payments received from you, less the return shipping charge for your country. We will make the refund without undue delay and no later than 14 days after receiving the item. The refund will be made using the same means of payment that you used for the purchase, unless otherwise agreed.
Complaints
You have a 24-month right to make a complaint for all items purchased from Junge. If there is a defect or deficiency in the item, please contact us as soon as possible by email at info@junge.eu, so that we can find a solution. In the event of a justified complaint, we will reimburse your reasonable shipping costs.
Information on complaint options
A complaint about an item purchased from us can be submitted to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also complain via the European Commission's online complaint portal, which is particularly relevant for consumers residing in another EU country. A complaint can be submitted here. When submitting a complaint, you must provide our email address: info@junge.eu.