Shipping & returns

Delivery
Junge offers free delivery with GLS on all orders in Denmark. You can choose delivery to your home address with GLS home delivery, to your workplace with GLS Business, or collect the parcel from your nearest GLS ParcelShop. All our parcels are insured. Junge delivers to Denmark and Europe.

Delivery time:
Denmark: 1-3 business days.
Europe: 1-5 business days.

Once your parcel has been dispatched, you will receive an email with tracking information so you can track your parcel. If you need help with online ordering, you are welcome to call us on 86 40 60 22 or send an email to info@junge.eu.

Exchanges
When exchanging for a different size or colour, Junge covers the shipping costs. Exchanges are free within 30 days. Simply use our returns portal, which you can find here.

Returns and cancellation
Returning items costs 29 DKK. You have the right to return your items within 30 days without giving a reason. The shipping costs for returns are covered by a fixed fee of 29 DKK. Returns are made via our returns portal, which you can find here.

If you wish to return some or all items in your order, you must do so within 30 days of receipt. The item must be sent back to us without undue delay and no later than 30 days after you have notified us of your decision to return it.

How to exercise your right of cancellation:
To cancel your purchase, you must notify us by email: info@junge.eu. You must then use our returns portal to complete the return.

Refund in the event of cancellation
Once we have received and processed your return parcel, we will refund all payments received from you, less the return fee of 29 DKK. We will issue the refund without undue delay and no later than 14 days after receiving the item. The refund will be made using the same means of payment that you used for the purchase, unless otherwise agreed.

Complaints
You have a 24-month right to complain about all items purchased from Junge. If there is a fault or defect in the item, please contact us as soon as possible by email at info@junge.eu, so that we can find a solution. In the event of a justified complaint, we will refund your reasonable shipping costs.

Information about complaint options
A complaint about an item purchased from us can be submitted to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also complain via the European Commission's online complaint portal, which is particularly relevant for consumers residing in another EU country. Complaints can be submitted here. When submitting a complaint, you must state our email address: info@junge.eu.